Frequently Asked Questions
How to use our Virtual Community
What is Enders Island Virtual Community?
As part of the Enders Island Virtual Community, you’ll have access to a growing library of resources where we share our experiences and offer spiritual care.
Do I need a subscription?
Many of our programs are available free with no subscription necessary! We will always provide free resources to our Virtual Community.
Okay, I'm subscribed. How do I log in to view the premium content?
Simply navigate to the homepage www.endersisland.org and click "Log In" in the top right corner with the credentials you signed up with. If you signed up with email click "Login with email"; your username is your email address. If you signed up with google, click "Sign in with Google," & if you signed up with Facebook, click "Sign in with Facebook. If you do not see the words "Log In" in the top right, you are already signed in.
This isn't for me. How do I cancel my subscription?
Once you are logged in, click your profile in the top right corner. Go to "My Subscriptions" on the drop down menu and cancel your subscription.
I'm having problems with my subscription. Who do I contact for support?
Please email firstname.lastname@example.org
I signed up for a Free Trial but my card got charged! What's the deal?
Unfortunately, it is possible that you signed up for the free trial and then instead of logging in, you signed up and entered your payment info a 2nd time, which our system processes as "finalizing" your subscription and ending the trial period.
This whole thing is confusing to me...
Yeah, it's confusing for us too - thank you for your patience as we navigate this new world of virtual offerings.
We are striving every day to improve our service, and will content to add new programs and content as well as streamline our services. Please feel free to reach out to us with questions or issues. We value your feedback and support!
Where is " " program or series?
We are introducing a lot of new programming and it can be difficult to find the program you're looking for. We suggest going to "Online Programs" from the Virtual Community drop-down list if you can't find a program you're looking for. If you scroll down, all of our current offerings are listed there.